Links to information about this are at the bottom of the website.
FAQS
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Please click on the booking tab above and follow the easy steps to complete a booking. Full payment is required upon booking.
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Different difficulty levels can be created through the use of hints and clues. If you wish for it to be a bit easier we can help you out when we notice you are stuck or if you want a real challenge you can ask for no clues at all.
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Safety is our first concern so at no time will you be actually locked in a room. The entrance door will always open so that you can leave if you need to.
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Ballarat: There is plenty of 2 hour parking out the front of us on Shepperd Street and the Big W car park just around the corner!
Fremantle: There are paid car parks along Essex Street and Norfolk Lane as well as large multi-level car parks on Norfolk Street and Collie Street.
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Gift vouchers are available for purchase through our booking system. Gift vouchers are available to purchase for 2 person, 3 person, 4 person, 5 person or 6 person experiences as well as monetary gift cards. Participants will be able to add more people to an experience upon booking if they need to. Vouchers do not have an expiry. Vouchers for three, four, five or six persons cannot be reimbursed for the remaining value should fewer people attend. Vouchers can not be cancelled or redeemed for cash or credit
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Please contact us either via phone or email us at play@escapadepuzzle.com.au for Ballarat bookings or fremantle@escpadepuzzle.com.au for Fremantle bookings. Cancellation up to 48 hours prior to the scheduled start time will receive a full refund however cancellations inside 48 hours of the scheduled start time will not receive any refund. If the operator cancels the booking for any reason a full refund will be provided to the customer.
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If you wish to book Escapade for a special event or corporate team building where you will be booking more than one session please contact play@escapadepuzzle.com.au for Ballarat and fremantle@escapadepuzzle.com.au and we can provide you with options and possibilities around this.
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Escapade is for people aged 12+ however an adult must accompany anyone under the age of 18.
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Please arrive 10 minutes prior to your booking
If you are late your session will be reduced by the amount of time you are late. For example if you are 10 minutes late you will only be allocated 50 minutes to complete the room. This allows us to keep to our tight schedule so that other teams will not be starting later. If you are any more than 30 minutes late then your session will be deemed a no-show and there will be no refund.
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Just yourself, friends, family or whoever else is participating in the experience with you and a great attitude.
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Nothing in the room will require any form of heavy lifting, pushing or exercise (except your brain). If you can’t move it without exerting any force then it is not meant to be moved.
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Photos and recordings are not allowed inside the experience.
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Secure storage is available to place your belongings in if you need to do so.
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No food and drinks are allowed inside the experience at any time.
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If you wish to book a time that is outside of the offered hours please contact play@escapadepuzzle.com.au for Ballarat and fremantle@escapadepuzzle.com.au for Fremantle and we will get back to you as soon as possible.
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The aim of our game is to get your heart racing and create an intense atmosphere. Having said that there is absolutely no physical strength required at all. If you have any concerns regarding any health issues you may have please email us at play@escapadepuzzle.com.au for Ballarat and fremantle@escapadepuzzle.com.au for Fremantle and we will help you with any queries you may have.